Information We Collect

We collect information that helps us provide better educational services and personalized learning experiences. This includes data you provide directly when registering for courses, downloading resources, or contacting our support team.

• Personal details like name, email address, and phone number when you register
• Professional information including job title, company size, and industry focus
• Learning preferences and course completion data to improve your experience
• Communication records from emails, support tickets, and feedback forms
• Technical information such as IP address, browser type, and device details
• Website usage patterns including pages visited and time spent on content

How We Use Your Information

Your data helps us deliver relevant educational content and maintain quality service standards. We never sell personal information to third parties or use it for purposes beyond what's outlined here.

We use collected information to send course updates, provide technical support, and customize learning recommendations based on your interests. Analytics help us understand which topics resonate most with our community.

• Delivering purchased courses and educational materials to your account
• Sending relevant updates about new programs and industry insights
• Providing technical support and responding to your inquiries
• Improving website functionality based on user behavior patterns
• Customizing content recommendations for your learning path
• Maintaining security and preventing unauthorized access

Data Sharing and Third Parties

We work with trusted service providers to deliver our educational platform, but we maintain strict controls over how your information is handled by these partners.

These partners operate under strict data processing agreements and cannot use your information for their own marketing or business purposes. We regularly review these relationships to ensure continued compliance with privacy standards.

Your Rights and Control

You maintain control over your personal information and can exercise several rights regarding how we handle your data. These rights reflect both Singapore PDPA requirements and our commitment to transparency.

To exercise these rights, contact our privacy team using the information below. We respond to requests within 30 days and provide clear explanations of any limitations based on legal requirements.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures are regularly reviewed and updated to address emerging threats.

• Encrypted data transmission using industry-standard SSL certificates
• Secure server infrastructure with regular security patches and monitoring
• Limited employee access on a need-to-know basis with regular training
• Regular security audits and vulnerability assessments
• Backup systems with encryption to prevent data loss
• Incident response procedures for rapid containment of any security issues

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account information remains active while you're enrolled in courses or accessing materials. After account closure, we retain basic records for seven years to comply with Singapore business regulations, then securely delete all personal data.

• Active account data: Retained while account remains active plus one year
• Course completion records: Maintained for seven years for certification purposes
• Financial transaction data: Seven years as required by Singapore law
• Marketing communications data: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely, personal identifiers deleted after two years

International Data Transfers

While our primary operations are based in Singapore, some of our service providers may process data in other countries. We ensure appropriate safeguards are in place for any international data transfers.

When data is transferred outside Singapore, we use contracts that include data protection clauses equivalent to PDPA standards. We regularly assess the privacy laws of countries where our partners operate to maintain consistent protection levels.

Cookies and Tracking

Our website uses cookies to improve functionality and provide personalized experiences. You can control cookie settings through your browser, though some features may not work properly with cookies disabled.

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors use our website
• Functionality cookies: Remember your preferences and personalize content
• Marketing cookies: Used to show relevant content and measure campaign effectiveness

We don't use cookies to track you across other websites. All tracking is limited to your interactions with Glowneurons and directly related to improving our educational services.

Changes to This Policy

We review this privacy policy annually and update it when our practices change or new regulations take effect. Significant changes will be communicated through email and prominent website notices.

Minor updates for clarity or legal compliance may be made without individual notification, but the effective date will always reflect the most recent version. We encourage you to review this policy periodically to stay informed about how we protect your information.